Privacy Policy

Privacy Policy

www.astrowealth.store (“Astrowealth”, the “Site”, “we”, “us”, or “our”) is committed to protecting the privacy of all users of the Website. Please read this Privacy Policy carefully to understand how Astrowealth collects, uses, stores, shares and processes your information when you visit or make a purchase from the site.

Collecting Personal Information:

When you use our Site, we collect certain information about you and your device. This includes information needed to operate the Site, process your orders, and provide customer support. In this Privacy Policy, “Personal Information” means any information that can identify you as an individual, either directly or indirectly.

User's Consent:

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy and you expressly consent to its terms. If you do not agree with any part of this Privacy Policy, you should not use the Website.

Your continued use of the Website will be treated as your unconditional consent to the collection, storage, use, processing, and disclosure of your personal and other information in accordance with this Privacy Policy.

Below is an overview of what we collect and why:

1. Device Information: This information is collected to ensure the Site loads correctly on your device, keep our services secure, and to analyse how visitors use the Site so we can improve layout, performance, and content. The information is collected automatically when you browse the Site through the use of cookies, log files, web beacons, tags, pixels, and similar technologies. This information may be shared with our e-commerce and analytics providers, including Shopify, which powers our online store. Personal Information collected may include: Type and version of web browser, Device type and operating system, IP address and approximate location (e.g. city, time zone), Cookie identifiers, Pages and products you view, How you arrived at the Site (e.g. links, search terms), How you interact with the Site (clicks, scrolls, time on page)

2. Order Information: Information collected to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. This information is collected directly from you when you place an order or attempt to place an order through the Site. We may share this information with our processors Shopify, GoKwik or Logistics and shipping partners, where needed to deliver your order. Personal Information collected may include: Name, Billing address, Shipping address, Contact details (email address, phone number), Payment-related details (such as card type, masked card number, payment method, transaction ID) and Order details (products purchased, price, date and time of order). We do not store your full card details or sensitive payment credentials; these are handled by secure third-party payment processors.

3. Customer Support Information: Information collected to respond to your questions, resolve issues, handle returns, and support you in relation to your orders or use of the Site. Collected directly from you when you contact us by email, through contact forms, or via any other communication channels listed on the Site. We may share your support-related information with our service providers only where necessary to help us manage and respond to your request (for example, our hosting provider, Shopify, or email service providers). Personal Information collected may include: Name and contact information, Order numbers and purchase history, Details of your query, complaint, or feedback and any additional information you choose to provide.

4. Log files, IP address and cookies: The Website may collect information stored by your browser on your device in the form of cookies, as well as generic technical data about your connection to the internet (“Session Data”). The Website may place temporary or permanent cookies on your device. These cookies allow the Website’s servers to recognise your device when you return, record the date and time of visits, pages viewed, duration of visits, and help verify login information and preferences. You may choose to disable cookies through your browser settings; however, doing so may prevent you from using certain features or services on the Website. Cookies are used to personalise your experience, including displaying content and advertisements aligned with your interests. Some services on the Website may contain links to or redirect you to third-party platforms. Any information you provide on such third-party platforms will be governed by their own privacy policies, not this Privacy Policy. The Website disclaims responsibility or liability for any use or misuse of your information by such third parties or any other parties not controlled by the Website. The Website may also collect information such as user feedback, comments, or other content that you choose to post on articles, blogs, forums, or other publicly accessible sections of the Website. Since such information is in the public domain and can be viewed by other users and visitors, you should exercise caution when sharing any personal details in these areas. Miscellaneous activities: The Website may also receive or collect other information that may be required to be disclosed by you, including via email, forms, or other communication methods in relation to specific services or products. Such information may not necessarily form part of your user profile, but will be used for addressing your specific queries, requests, or concerns.

5. Non-personal identifiable information: Information is considered non-personal when it does not, by itself, identify a specific user. Such information may be collected through your general interaction with the Website and through cookies or similar technologies, and may include (without limitation): The URL (Uniform Resource Locator) of the website you visited immediately before coming to this Website or the URL you visit immediately after leaving this Website; Your internet service provider, IP address, or telecom service provider; The type and version of the browser used to access the Website; Your approximate geographical location. This non-personal information is used to help troubleshoot technical issues, administer and improve the Website, analyse trends, gather demographic information, understand usage patterns such as frequency and duration of visits, pages viewed, and to comply with applicable laws and cooperate with law enforcement where required. The Website may also use this information to improve content, performance, and services, and may share aggregated or anonymised data with third-party service providers and advertisers to measure the effectiveness of advertising, content, and other offerings, as well as for other legitimate business purposes.

User’s Representations:

The user represents and warrants that all information provided to the Website is true, accurate, current, and complete. The Website and its affiliates shall not be responsible for verifying the accuracy of information provided by the user. The user shall be solely responsible and shall indemnify and hold harmless the Website and its entities from and against any loss or liability arising out of any false, misleading, or incomplete information or any breach of this Privacy Policy or other applicable terms.

Security Measures:

The Website recognises the importance of protecting your personal information and implements reasonable physical, technical, and administrative safeguards to help prevent unauthorised access, use, or disclosure.

Personal information is collected and stored on secure servers. Payment details are entered on secure pages provided by the relevant payment gateway or bank, typically protected by SSL (Secure Socket Layer) or similar encryption technologies, and data is transmitted in encrypted form between banks and payment gateways.

However, no method of transmission over the internet or method of electronic storage is completely secure. Users are therefore advised to exercise caution and avoid sharing their login credentials or other sensitive information with anyone. The Website is not responsible for the security or confidentiality of information transmitted via email or other internet communication channels outside the secure areas of the Website.

Usage Of The Information:

Subject to applicable law, the information collected by the Website may be used for various purposes, including but not limited to:

Providing a personalised experience: Personal identifiable information may be used (while maintaining user anonymity where appropriate) for research, improving marketing and promotional strategies, analysing usage patterns, enhancing Website content and product offerings, and customising the look and feel of the Website to better serve users.

Facilitating Website usage: IP address details and cookie data are used to facilitate your interaction with the Website, improve navigation, and provide personalised content and services. Sensitive information will not be shared with third parties without your consent, except as required by law.

Retention and legal compliance: All information (and copies thereof) collected by the Website, including Personal Information, user data, and other data relating to your access and use of the services, may be retained for as long as necessary for purposes including compliance with statutory or legal obligations (such as tax laws), evidentiary requirements, administration and management of your account, and resolution of disputes.

Service improvement and analytics: To provide a smooth and optimised experience, the Website may use data collected via cookies, log files, device identifiers, location data, clear gifs or similar technologies to: remember your preferences so you do not need to re-enter information each time you visit; offer custom content and advertising; monitor and evaluate the performance and effectiveness of the services; track aggregate statistics such as total visitors, traffic, and demographic patterns; identify and resolve technical issues; and plan for, develop, and enhance the services.

Sharing Personal Information:

We share your Personal Information with trusted service providers to help us operate the Site, provide our services, and fulfil our contracts with you. For example:

We use Shopify to power our online store. You can read more about how Shopify uses Personal Information on its own users here: https://www.shopify.com/legal/privacy

We may share your Personal Information with payment processors, shipping partners, email service providers, and analytics or advertising partners, but only to the extent necessary to perform their functions on our behalf.

We may also share your Personal Information: To comply with applicable laws and regulations, To respond to lawful requests for information (e.g. subpoenas, court orders, or government inquiries), To protect our rights, privacy, safety, or property, or that of our users or others.

We do not sell your Personal Information.

Behavioural Advertising & Analytics:

We use your Personal Information to provide and improve our marketing and to show you more relevant content and offers.

For example:

We may use Google Analytics or similar tools to understand how visitors use the Site.
You can learn more about how Google uses information here: https://www.google.com/intl/en/policies/privacy/

We may share information about your use of the Site, your purchases, and your interactions with our ads on other websites with our advertising partners (directly or via cookies and similar technologies). This helps us show you ads or offers that are more likely to be of interest.

We may use tools similar to Shopify Audiences or audience-building services provided by advertising platforms to help reach people who may be interested in our products, based on general purchase and interest patterns. This can involve sharing limited information such as your email address, about your use of site, your purchases and aggregated purchase behaviour.

For more information about how targeted/interest-based advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Opting Out of Targeted Advertising:

You can opt out of targeted advertising from some major platforms by using the following links: https://www.facebook.com/settings/?tab=ads, https://www.google.com/settings/ads/anonymous, https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also visit the Digital Advertising Alliance’s opt-out portal to exercise more choices (https://optout.aboutads.info/.) Please note that opting out of targeted advertising does not mean you will no longer see ads; it means the ads you see may be less tailored to your interests.

Children Privacy Policy:

The Website is intended for use by individuals who are 18 years of age or older, although certain service information may be viewable by users under 18. The Website is not designed to attract or target children under the age of 13, and it does not knowingly collect personal identifiable information from children under 13 years of age.

IF YOU ARE UNDER 13 YEARS OLD, YOU SHOULD NOT USE ANY OF THE SERVICES PROVIDED BY THE WEBSITE IN ANY MANNER.

If a parent or guardian becomes aware that a child under the age of 13 has provided personal information to the Website, they should contact the Website promptly. Upon becoming aware of such information, the Website will take appropriate steps to delete it from its systems.

Changes to This Policy:

We may update this Privacy Policy from time to time to reflect changes such as in our business or services, our data practices or applicable laws or regulatory requirements

DISCLAIMER

THE WEBSITE IS NOT RESPONSIBLE FOR ANY COMMUNICATION BETWEEN THE USER AND THE THIRD-PARTY WEBSITE. THE USER IS ADVISED TO READ THE PRIVACY POLICY AND OTHER POLICIES OF THE THIRD PARTY ON THEIR WEBSITES AND THIS WEBSITE SHALL NOT BE HELD LIABLE FOR SUCH USAGE MADE ONLY BECAUSE A LINK TO THE THIRD-PARTY WEBSITE WAS PROVIDED ON THE PAGE OF THIS WEBSITE.

Complaints:

If you have a concern or complaint about how we handle your Personal Information, please contact us at astrowealthindia8@gmail.com

If you feel that your issue has not been addressed satisfactorily, you may have the right to lodge a complaint with your local data protection or consumer protection authority, depending on your jurisdiction.